Cancellation, Returns & Refund Policy
At Rudra Homoeopathy (operating via rudracures.in), our professional engagements are structured upon mutual respect, transparency, and the dedicated allocation of extensive research time. This policy outlines the specific conditions governing appointment rescheduling, cancellations, service refunds, and customized regimen handling.
Principles of Intellectual & Advisory Engagement
Nature of Professional Fees: Consultation and case analysis fees compensate the dedicated time, intellectual synthesis, and longitudinal case tracking provided by Pawan Sharma (Senior Independent Classical Homeopathy Researcher & Clinical Analyst). Because reserved consultation hours and specialized case studies represent non-tangible intellectual services allocated exclusively to an individual client, distinct terms apply to cancellations and refunds once professional analysis has commenced.
Framework of Service Categories
Transparent terms categorized by consultation sessions, digital archive access, and customized regimen dispatches.
Consultation Sessions
Appointments may be rescheduled or cancelled with full credit when requested at least 24 hours prior to the scheduled time. Missed sessions without notice are non-refundable.
Digital Archive Unlocks
Fees for the digital disclosure service (‘Reveal Your Medicine’ / Case Archives) provide immediate digital access upon successful checkout and are non-refundable once unlocked.
Customized Regimens
Personalized formulations hand-prepared specifically for an individual’s constitutional terrain cannot be returned or resold due to stringent health and safety hygiene standards.
Governance & Operational Commitment
Pawan Sharma • Senior Independent Classical Homeopathy Researcher & Clinical Analyst
(20+ Years of Empirical Case Studies & Comparative Research)
Unreserved Fair Treatment
If a consultation cannot be fulfilled due to unforeseen technical failures or clinical emergencies from our end, clients receive an immediate full refund or priority rescheduling.
Direct Source Settlement
Approved refunds are processed strictly back to the original payment source (Credit Card, Debit Card, Net Banking, or UPI) without detour or third-party diversion.
No Administrative Penalty
Advance rescheduling requests provided with at least 24 hours prior written notice carry zero penalty fees and retain complete booking value.
Cross-Border Transparency
International transactions processed via Stripe or international banking rails adhere to standard banking foreign exchange and charge-reversal timelines.
Client Rights & Mutual Fairness
Clear rules governing service modifications, logistical protection, and transaction disputes.
24-Hour Notice
Written notice via portal or helpline allows smooth rescheduling or full cancellation credit.
Transit Protection
Parcels damaged in transit are re-prepared and re-dispatched at no additional charge upon verification.
PCI-DSS Security
All financial reversals occur through certified gateway protocols without manual handling of sensitive cards.
Dispute Redressal
Clients are encouraged to contact our desk directly for swift, amicable billing dispute resolutions.
Step-by-Step Cancellation & Rescheduling Pathway
Ensuring disciplined calendar management while offering flexibility for genuine personal emergencies.
Timely Notice (>24 Hours)
Submit request via your registered email or the patient portal. The slot is released, and you may immediately select an alternative date or request a complete payment refund.
Short Notice (<24 Hours) / No-Show
Because unnotified slots prevent other chronic clients from accessing reserved research hours, cancellations within 24 hours or unnotified absences are deemed non-refundable.
Logistical Facilitation & Transit Damage Guidelines
Terms governing courier dispatches arranged at the client’s explicit request.
Non-Returnable Items
Personalized homeopathic dilutions, triturations, and mother tincture combinations are prepared fresh for individual vital states and cannot be returned under hygiene laws.
Damage in Transit
If a dispatched package arrives broken or leaked, share photographic evidence with our support desk within 48 hours of delivery. A replacement will be dispatched promptly.
Customs Clearance
For international shipments, courier fees cover transit logistics. Any statutory destination customs duties or import inspections remain the responsibility of the client.
Standard Refund Timelines & Settlement Windows
Where a refund is approved by our clinical desk (due to cancellation with proper notice or technical session failures), the refund is initiated within 24 to 48 business hours.
Depending on your banking institution or card issuer, the refunded amount will reflect in your account within 5 to 7 business days for domestic Indian payments (UPI / Net Banking) and 7 to 10 business days for international cards processed via Stripe / global banking rails.
Our Ethical Service Guarantee
Professional Dedication: If you ever feel that your initial consultation session did not provide the depth of listening and classical totality evaluation promised, contact our management desk directly within 48 hours. We are dedicated to ensuring every client receives profound, unhurried, and dignified attention.
Billing Integrity: We do not engage in unauthorized recurring card debits. Every follow-up consultation and regimen extension requires your explicit, authenticated approval.
Statutory Regulatory Scope & Advisory Terms
All payments processed across rudracures.in represent fees for professional research analysis, holistic lifestyle advisory, and case study archiving conducted by Pawan Sharma as an independent classical homeopathy researcher.
Purchases and bookings made through this platform do not constitute payments for commercial retail medicines, hospital inpatient admissions, or statutory medical emergency services. All disputes regarding payments, cancellations, or refunds shall be subject to the exclusive jurisdiction of the competent courts in Mathura, Uttar Pradesh, India.
Dedicated to Fairness, Integrity, and Client Respect
We operate with the utmost reverence for the trust you place in our research practice.
For assistance regarding billing, cancellations, or shipment queries, contact: care@rudracures.in