{"id":124,"date":"2023-05-15T20:59:08","date_gmt":"2023-05-15T19:59:08","guid":{"rendered":"https:\/\/rudracures.in\/pharmacy\/?page_id=124"},"modified":"2026-06-21T00:25:43","modified_gmt":"2026-06-20T18:55:43","slug":"terms-conditions","status":"publish","type":"page","link":"https:\/\/rudracures.in\/pharmacy\/terms-conditions\/","title":{"rendered":"Terms &#038; Conditions"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\"><strong>1. Referral-Based Patient Acceptance<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We do not accept patients who seek to visit us directly without a referral from an existing patient. Only patients referred by our current or previously treated patients will be accepted for consultation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If an appointment is booked without a valid referral, the payment amount will be refunded in full.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>2. Import Regulations &amp; Customs Compliance<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">It is the sole responsibility of the patient to verify whether homeopathic medicines are permitted by the customs, import, health, or regulatory authorities of their respective country.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Rudra Homoeopathy shall not be responsible for any delays, confiscations, restrictions, duties, taxes, penalties, or other actions imposed by customs or governmental authorities.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>3. Medicine Dispatch &amp; Delivery Methods<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">For online patients, medicines may be dispatched through Indian Postal Services wherever courier services are unavailable or impractical.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Delivery timelines may vary depending upon the destination country, customs procedures, postal authorities, weather conditions, transportation disruptions, or other factors beyond our control.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>4. Treatment Philosophy, Prescriptions &amp; Clinical Outcomes<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Patients may enquire about prescribed medicines; however, detailed explanations regarding remedy selection, prescribing logic, materia medica analysis, repertorial considerations, constitutional assessment, or clinical reasoning may not be provided.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">While homeopathy has the potential to assist in long-term healing, individual outcomes vary significantly depending upon multiple factors including disease pathology, patient compliance, lifestyle, environmental influences, genetics, and overall health status.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Accordingly, Rudra Homoeopathy does not guarantee or promise cure, improvement, or specific treatment outcomes.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>5. Communication &amp; Appointment Requests<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We encourage patients to communicate through email whenever possible for appointment requests, follow-ups, reports, and treatment-related correspondence.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Email communication allows us to maintain accurate clinical records and ensures systematic management of patient information.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>6. Appointment Attendance Responsibility<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Patients are responsible for contacting us at the scheduled appointment time.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Failure to attend, delayed attendance, or inability to participate in the consultation at the scheduled time may require rescheduling subject to availability.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>7. International Patient Classification &amp; Applicable Fees<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Indian nationals residing outside India or individuals who are tax residents of another country shall be classified as International Patients.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Accordingly, international consultation fees and policies shall apply.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Where necessary, patients may be requested to provide supporting documentation to verify their residency or tax status.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>8. Accuracy of Patient Information<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Online treatment inherently depends upon the information provided by the patient.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Although every effort is made to overcome the limitations of distance consultation through detailed case analysis, patients are expected to provide complete, accurate, and truthful information regarding:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022 Present complaints<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022 Medical history<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022 Previous treatments<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022 Diagnostic reports<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022 Current medications<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022 Relevant lifestyle factors<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Rudra Homoeopathy shall not be responsible for adverse consequences resulting from incomplete, inaccurate, misleading, or withheld information.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>9. Emergency Medical Situations &amp; Limitation of Online Care<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">One of the inherent limitations of online consultation is that the patient cannot be physically examined during an emergency situation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In any acute, life-threatening, or emergency condition, patients are expected to immediately contact local emergency services, hospitals, physicians, or healthcare providers.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Rudra Homoeopathy and the attending physician shall not be responsible for any consequences, complications, delays, injuries, damages, disabilities, losses, or outcomes arising from medical emergencies requiring immediate physical intervention.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>10. Homeopathic Medicines &amp; Safety Information<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Homeopathic medicines are prepared in highly diluted forms and are generally considered safe when used under appropriate professional guidance.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Patients are advised to use medicines only as directed and to consult qualified healthcare professionals whenever necessary.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>11. Package Renewal &amp; Expiration Policy<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Patients enrolled in treatment packages are responsible for renewing their package within five (5) days of the renewal date.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Failure to renew within this period shall result in automatic cancellation of the package.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Cancelled packages shall not be reinstated or resumed.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>12. Amendments to Terms of Use<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Rudra Homoeopathy reserves the right to modify, amend, update, suspend, replace, or remove any portion of these Terms &amp; Conditions at any time without prior notice.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Continued use of our website or services constitutes acceptance of the most current version of these terms.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>13. Initial Consultation Process &amp; Professional Fees<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We acknowledge that our initial consultation fee may appear substantial.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">However, it reflects the extensive professional time, expertise, analysis, and individualized attention involved in the consultation process.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The initial consultation generally includes:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022 Detailed case-taking<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022 Comprehensive medical history review<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022 Evaluation of previous treatments<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022 Constitutional assessment<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022 Analysis of diagnostic reports<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022 Remedy selection and treatment planning<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This process typically requires approximately one to two hours of dedicated professional time.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>14. Accessibility of Care, Pay What You Wish Initiative &amp; Refund Policy<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">At Rudra Homoeopathy, we believe that financial limitations should not become a barrier to receiving healthcare guidance.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Patients experiencing genuine financial hardship may request consideration under our \u201c<strong><a href=\"https:\/\/rudracures.in\/pharmacy\/book-appointment-pay-what-you-wish\/\" target=\"_blank\" rel=\"noopener\" title=\"\">Pay What You Wish<\/a><\/strong>\u201d consultation initiative or other assistance programs that may be introduced from time to time.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Approval, eligibility, and the extent of any such assistance shall remain solely at the discretion of Rudra Homoeopathy.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The \u201c<strong><a href=\"https:\/\/rudracures.in\/pharmacy\/book-appointment-pay-what-you-wish\/\" target=\"_blank\" rel=\"noopener\" title=\"\">Pay What You Wish<\/a><\/strong>\u201d initiative is intended to assist deserving individuals facing genuine financial difficulty and shall not be considered an entitlement or guaranteed service.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Patients may select an available appointment slot through the scheduling system; however, the selected slot only reserves an appointment and does not guarantee any specific consultation duration.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The duration, scope, depth, and extent of consultation provided under this initiative shall remain solely at the discretion of Rudra Homoeopathy.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Refund Requests Before Consultation<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If a patient has made a payment but has not yet received a consultation and has not utilized any professional services, a refund request may be considered.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Approved refunds shall be processed after deduction of any non-refundable payment gateway charges, platform fees, transaction fees, currency conversion charges, banking charges, taxes, or other processing costs incurred by Rudra Homoeopathy.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For payments processed through Razorpay, Cashfree, PayU, PhonePe, Coinbase, Stripe, PayPal, or similar payment processors, any charges retained by such platforms may be deducted from the refundable amount.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Refund Requests After Consultation<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Once a consultation has been conducted, professional advice has been provided, case analysis has commenced, prescriptions have been prepared, medicines have been dispensed, reports have been reviewed, or any healthcare service has been rendered, consultation fees and service charges shall be non-refundable.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">No refund shall be issued solely because the desired clinical outcome, improvement, or cure was not achieved.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">By booking a consultation or utilizing our services, patients acknowledge and agree to these terms.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>15. Governing Law, Jurisdiction &amp; Dispute Resolution<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">All disputes, claims, legal proceedings, controversies, or matters arising directly or indirectly from the use of this website, consultations, services, memberships, educational repositories, subscriptions, products, or any related transactions shall be governed exclusively by the laws applicable in India.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The competent courts situated in District Mathura, Uttar Pradesh, India shall have exclusive jurisdiction over all such matters.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Any legal action initiated outside this jurisdiction shall be considered improper and subject to dismissal to the fullest extent permitted by law.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>16. Acceptance of Terms<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">By accessing, browsing, registering with, booking consultations through, purchasing services from, or otherwise using this website, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms &amp; Conditions.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you do not agree with any part of these Terms &amp; Conditions, you should discontinue use of this website and our services immediately.<\/p>\n\n\n\n<style>\nh1 {\n  font-size: clamp(30px, 6vw, 42px);\n  color: #004d4d;\n  border-bottom: 4px double #0bb3b3;\n  padding-bottom: 20px;\n  margin-bottom: 40px;\n  text-align: center;\n}\n\nh2 {\n  margin-top: 60px;\n  font-size: clamp(24px, 5vw, 32px);\n  color: #006666;\n  background: #f0fafa;\n  padding: 15px 20px;\n  border-left: 10px solid #004d4d;\n  border-radius: 0 10px 10px 0;\n}\n<\/style>\n","protected":false},"excerpt":{"rendered":"<p>1. Referral-Based Patient Acceptance We do not accept patients who seek to visit us directly without a referral from an existing patient. Only patients referred by our current or previously treated patients will be accepted for consultation. If an appointment is booked without a valid referral, the payment amount will be refunded in full. 2. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"pmpro_default_level":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[],"tags":[],"class_list":["post-124","page","type-page","status-publish","hentry","pmpro-has-access"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 4.9.8 - aioseo.com -->\n\t<meta name=\"description\" content=\"1. 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